Sigh.. I felt so bad over the drop of sales. guilty. afraid.

The conversation between that customer n me kept running thru in my mind. I understand that I've fault for the mishandling. I admit it but at the same time to be very frank i hate that lady. I used to love Customer Service line pretty much so much that reason out why i want to be in business line so i can have contacts with people, and i can be very nice to people if they are nice to me. Now? I'm not that sure anymore. I know if my stand is strong i wouldn't be shaken so easily. But idk how not to, when i myself know sales has drop?

I wouldn't say im a nice customer outside sometimes but never never ever been as sucks as that customer i've served. Doesn't she has a sense of guilt? I abhor you totally down from deep inside my heart. Totally.